Data protection is about transparency and trust. We make best effort to ensure we collect only the data required to conduct business. We also want to make sure your data is protected and processed in accordance with the law.
It's therefore important for us that you are aware of the data that we collect and agree on this data being processed. In the privacy statement we will provide you with comprehensive information about what data we store in order to provide you the service and you decide accordingly if you wish your personal data should be processed.
What Personal Information do we collect:
Often this is not the first section of privacy statement but it's kept in the middle of a long private policy but we want to ensure this is mentioned upfront for your easy review.
The personal collected can be a bit varied depending on your interaction with us, overall it falls under 2 categories 1). The personal data collected that you share with us to ensure we can contact you and make the delivery and 2)- The data collected automatically or manually recorded when you contact us or via the standard cookies when you browse our website.
Example, data shared by you:
- Name and first name
- Telephone number(s)
- Email Address
- Delivery address
- Invoice address
- Whether you have chosen to subscribe to our newsletter
Example of data collected automatically / manually:
- Purchasing Information (including date/time of purchase; quantity and value of the products and services purchased; shopping basket; cancelled shopping basket; payment method used; purchasing history);
- Customer service information (including product returns, complaints, guarantee claims, delivery information);
- Session dates with reference to visits to our website and/or social networks (including duration and frequency of visits, language and regional defaults, information about browser and computer operating system, Internet Protocol addresses, search terms and search results; ratings submitted);
- Information about accumulated loyalty points on customer and loyalty cards;
- Communications by telephone, fax, e-mail, voicemail, text messaging (SMS), picture messaging (MMS), video messaging or Instant Messaging;
What Rights Do you Have Against Your Personal Data?
You have the right to assert your data protection rights at any time, and to obtain information about your stored personal data, to rectify, add to, object to the processing of your personal data, or demand the deletion of your personal data. You can always reach us using the contact information shared on this website. We reserve the right to correspond with you electronically in this connection (especially by e-mail).
Who is the owner of the data collected?
We are obliged by law to notify you of the name of the owner of the data collection which includes your personal data. The owner of the data collection is Ansh Sàrl , 1226 Thonex, Geneva.
When do we collect your personal Information?
We collect your personal data when you get in touch with us or we get in touch with you. There are many kinds of situations in which this contact takes place. For example, we collect your personal data under the following circumstances:
- When you purchase our goods on our websites;
- When you return a product or service purchased from us;
- When you order and use one of our customer cards or loyalty cards;
- When you receive a newsletter or other advertisement about our products and services;
- When you take part in a competition or prize draw;
- When you become a member of one of our customer loyalty schemes;
- When you take part in one of our market research promotions or surveys;
- When you communicate with us by telephone, fax, e-mail, voicemail, text messaging (SMS), picture messaging (MMS), video messaging or Instant Messaging;
- When you make contact with us at special occasions such as events, publicity events, sponsorship events or cultural and sports events.
Why do we process personal data?
The primary reason for processing your personal data is to provide you with our goods and services. Without us knowing your name and contact data we can't deliver you any goods.
The other reasons involves:
- If you volunteer to our newsletter, we send you our promotion offers and special privilege customers discount.
- Statistical evaluation of customer behaviour based on anonymised customer data;
Whom do we pass your data?
We don't have any affiliation with any other organization and don't intend to share your data with anyone.
We may however pass your personal data on if we regard this as necessary to comply with the applicable laws and regulations, for court proceedings, if required to do so by the competent courts and authorities, or under other legal obligations, in order to protect and defend our rights and/or our property.
The cookies that we use serve, merely, to ensure that our websites function properly – such as shopping basket functionality and it can provide you the service as desired.
Which cookies do we use?
Most of the cookies we use are automatically deleted from your computer or mobile device after your browser session has ended (so-called session cookies). For example, we use session cookies to store your regional and language defaults and your shopping basket over different sites in a web session.
In addition, we use temporary and permanent cookies. These remain stored on your computer or mobile device after the end of the browser session. Then, when you revisit one of our websites your preferred entries and settings are automatically identified. Depending on which type they are, these temporary and permanent cookies remain stored on your computer or mobile device for between one month and ten years, and are automatically deactivated after the end of the programmed period. They are used to make our websites more user friendly, more effective and more secure. Thanks to these cookies you will have, for example, information displayed on the site that is tailored especially to your interests.
What data are stored in cookies?
No personal data are stored in the cookies we use. The cookies used by us cannot be assigned to a specific person. When a cookie is activated the person will be allocated an identification number.
How can you can prevent the storage of cookies?
Most web browsers automatically accept cookies. They can, however, instruct your browser not to accept any cookies, or to ask you each time before a cookie from a website you have visited is accepted. You can also delete cookies from your computer or mobile device by using the appropriate function on your browser. If you decide not to accept our cookies,you will not be able to see certain information on our websites or use a number of functions which should improve your visit.
How do we use log files?
Every time you access our websites, certain usage data are transmitted to us by your Internet browser for technical reasons, and stored in protocol files, known as log files. The usage data in question are the following: the date and time our website is called up; the name of the website called up; the IP address of your computer or mobile device; the address of the website from which you accessed our website; the volume of data transferred and the name and version of your browser.
Analysis of the log files helps us to further improve our Internet products and make them more user friendly, to find and remove errors more quickly, and to control server capacities. Using log files, we can, for instance, determine the time when the use of our Internet products is particularly popular and make appropriate data volumes available to guarantee you optimum usage.