General terms and conditions

Last updated: April 2022

Please note: Only the English original of these General Terms and Conditions of Ansh Sarl is legally binding. The other translations are provided for information purposes only and has no legal force. By accepting these General Terms and Conditions, you automatically accept the English original.

1 Scope of application

The present general terms and conditions (hereinafter “GTC”) apply to all legal transactions made through the online shop (hereinafter individually referred to as “online shop”). 

Ansh reserves the right to change these GTC at any time. The version of the GTC valid at the time of order placement applies and may not be changed unilaterally for the respective order. Adverse or conflicting terms of the customer will not be recognized.

The range of products and services available in the online shop,(hereinafter “offer”) is exclusively intended for customers whose place of residence or place of business is Switzerland.

Deliveries are made exclusively to addresses in Switzerland.

Products are available for as long as they can be found through the search engine in the online shop and/or while stocks last.

Large orders exceeding a standard amount may be refused without reason.

2 Information

2.1 Product and price

Product images used for advertising, brochures, the online shop etc. are for illustration purposes only and are not binding.

Product information available through the online shop is compiled to be as customer-friendly as possible but is not binding. 

All prices quoted are net, in Swiss Francs, include value added tax (VAT) and, where applicable, include packaging costs and delivery costs for the stated delivery time as well as any additional charges and costs. Only the minimum order surcharge – if applicable – is excluded.

In addition to the final price, a minimum order surcharge of maximum CHF 9.00 can be charged for order totals of below CHF 50.–. Ansh reserve the right to change prices of products and services at any time. The prices stated in the online shop at the time of order placement apply.

2.2 Availability and delivery times

Ansh is committed to providing up-to-date and precise information on availability and delivery times in the online shop. However, production and delivery shortages in particular may cause delivery delays for Ansh. Therefore, all information on availability and delivery times is subject to change.

3 Contract conclusion

Products and prices stated in the online shop are deemed to constitute offers. However, these offers are always subject to the inability to deliver or incorrect price quotations, both of which lead to contract cancellation.

A contract for products or services from Ansh shall be deemed concluded with Ansh as soon as an order has been placed by the customer in the online shop, by telephone or e-mail (hereinafter referred to as “contract”).

Customers are informed of their order placement by means of an automatically generated order confirmation by Ansh, which is sent to the e-mail address provided by the customer. The receipt of the automatically generated order confirmation does not constitute a commitment that the product will be delivered. It solely notifies the customer that the placed order was received by the online shop and a contract was therefore concluded with Ansh under condition of deliverability and correct price quotation.

4 Delivery date

Together with the confirmation, the customer is either provided with a provisional delivery date or is contacted so that an individual delivery date can be arranged.

If delivery by Ansh is delayed, customers are entitled to withdraw from the contract (with the exception of special orders) as of the 30th calendar day from the originally scheduled delivery date. In such an event, Ansh will refund the customer any amount paid in advance. No further claims towards Ansh apply.

5 Delivery

Products and services purchased from Ansh can only be shipped to a customer and cannot be collected.

The delivery address in Switzerland must be easily accessible by truck. Should this not be the case, the customer shall bear any consequential costs.

Should the customer refuse to accept the ordered products on the arranged or provided delivery date, Ansh may withdraw from the contract (cancellation) and charge the customer for the delivery costs and any loss of value.

6 Customer obligation to inspect products

Customers are obliged to immediately inspect the delivered or collected products for correctness, completeness and potential transport damage.

The customer must state the defect on the delivery note.

The customer shall inform Ansh of any defects, or false or incomplete deliveries, immediately after detection thereof and within five calendar days after receipt of the delivery/collection at the latest. The customer is aware that this information needs to be given via the section “Returns” in his/her personal customer account. The customer must retain the product in the condition it was delivered in and may not use it. The customer must follow the instructions for the returns process as described in “Returns” in the personal customer account.

7 Payment

7.1 Payment methods

Ansh claims all payments for products and services purchased on the Ansh online shops directly from the customer. 

Payment must be made in Swiss Francs.

Payment methods available to customers for the online shop are listed under “Payment methods”.

The current fees can also be viewed under “Payment methods” and are given in detail in the ordering process.

When paying by credit card or other instant payment methods, the amount is debited at the time of order.

In case of prepayment, delivery is made only after receipt of the payment. The products in stock at the Ansh main warehouse are reserved until the expiration of the payment term, which is at least 19 calendar days. 

7.2 Delay of payment

Should customers fail to settle their payment obligations in whole or in part, all outstanding amounts owed to Ansh for any purchases become immediately due (within 8 calendar days from the first reminder for prepayments). Ansh may request immediate payment and suspend any further product deliveries to the customer.

Ansh levies an administrative charge of CHF 5.– from the second reminder and CHF 20.– from the third reminder. Should the reminders be unsuccessful, the invoiced amount may be contracted to a collection agency. In such an event, an additional effective annual interest rate of up to 15% may be invoiced for the owed amount as from the due date of payment. The agency contracted with the collection of the owed amounts claims the amount on its own behalf and on its own account and may levy additional service charges.

7.3 Reservation of ownership

All ordered products remain the property of Ansh until payment is received in full. Ansh is entitled to make an entry in the register for reservation of ownership. Without the express consent of Ansh, no pledging, transferring of security, processing or modification is permitted prior to transfer of ownership.

8 Order change or cancellation

Order placement obliges the customer to accept the products and services. Ansh may, at its own discretion, accept subsequent order changes or cancellations by the customer and invoice an inconvenience charge of 20% of the cancelled order value, but no less than CHF 60.–, as well as any value loss of the ordered products.

In the event of (partial) inability to deliver (condition leading to termination) after order placement or contract conclusion pursuant to point 3, the customer is immediately informed by e-mail. If the customer has already made the payment, the amount is refunded. If no payment has been made, the customer is exempted from the obligation to pay the amount due. Further claims for delivery delay or delivery failure are excluded.

9 Returning non-defective products

According to the conditions listed in the Return policy, Ansh grant the right to return ordered products within a maximum of 30 calendar days.

Customers must register the return of a product in their personal customer account under the section “Returns” on and return it according to the instructions given. The products, together with all accessories, must be properly packed and returned in their original packaging. Damaged products cannot be returned or will be fully invoiced to the customer, respectively.

It is the customer’s responsibility and obligation to delete all personal data stored on the product before transferring ownership to Ansh. Ansh retain the right to carry out additional deletions/resets to the product and delete any personal data. A total loss of data must be expected. Ansh assumes no liability for any third-party access, use, editing or ownership of any remaining data stored on the product. 

Should customers exercise their right of return according to the above-mentioned return conditions, Ansh shall refund the total purchase price with the exception of any minimum order surcharge paid.

10 Further provisions

10.1 Data privacy protection

The privacy statement is an integral part of these GTC. By accepting these GTC, customers also agree to the privacy statement.

10.2 Partial invalidity

Should individual terms of these GTC be invalid or void, the validity of the other provisions of these GTC are not affected by this.

10.3 Place of jurisdiction and applicable law

All legal relations between Ansh and customers are subject to substantive Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

The following exclusive places of jurisdiction apply:

For any claims resulting from purchase contracts in which one party is Ansh: For claims by consumers, the place of jurisdiction that applies is Geneva or the consumer’s place of residence. In any other case, the exclusive place of jurisdiction is Geneva.

10.4 Copyright notice

All rights to these GTC, particularly copyrights, are reserved by Ansh.

All reproduction, distribution or other use is prohibited except with written permission from Ansh. In the event of breach of this requirement, Ansh reserves the right to take legal action.

APR 2022